Monday, September 27, 2010

Bad Scare plus Galaxy Beam Finally!

We had so many problems with Starhub regarding the Galaxy Beam and every customer service personnel tells us different things so we made countless futile trips to Starhub shop since before ER's birth. Finally I got my turn with the Beam and Mr Liow drove us over to Tampines to get it. On the way, he got a call from his mum and it was bad news: she had a checkup and it seems her white blood cells were a little low and that could mean leukemia.

Mr Liow was affected of course but MIL was to see a doctor an hour after their conversation so it could be that there was a misunderstanding somewhere. MIL certainly doesn't look THAT sick. Probably old age ailments here and there but definitely not something this scary. Thank God the latest report suggest that she's fine. Her white blood cell counts were lower previously coz she was sick and they were at work fighting the virus, thus the increase. That's super layman but that was how she was explained too. She had pains near her kidneys (that was why she went for the checkup) and results also showed that her kidneys are fine. So she's healthy. Thank God! I could feel Mr Liow's heavy heart as he drove just now.

With the good news, Mr Liow was more cheerful again. So we went ahead with the Beam purchase. One bad thing had to happen one after another: first the bad news that got Mr Liow worried, then we couldn't trade his iPhone in coz cable was not original (bro took ours by mistake), and we had to go back get the original.. Problems wih Starhub just doesn't end because the CS stuff do not give you full info at one go, and they do not sing the same tune..some procedures seem to be lacking..sigh..it's super frustrating!

Was glad bro's office is nearby and we managed to get our original cable back from him but SH's techinical dept then said our cable 'looked' defective and refused to take our set. They suggested we go get a new cable for the trade in. Mr Liow and I found no sense in this request! A new cable just to trade an old iPhone in?? The cable is working, for goodness' sake. And is the cable more impt, or the phone? What more, a working cable...what are they up to?? We wanted to speak to that technician but the CS staff went to check with their manager who approved the trade in. So, fine...finally the ordeal is over...for just one phone.

Haven't played with the phone yet but I'm xcited to try it out tomorrow after it's fully charged. Will be easier to take HD movies of my 2 descendents to upload onto blogger from tomorrow on.

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