You don't know, who will know???

Starhub really confuses me to no end...

I was charged almost $300 for data usage but while connected to wifi. They capped it at $88 (as if I should be grateful to them!!) and expected me to pay. The thing is, I am paying for maxonline (internet). Why should I still be paying for connection?

So, I dialled 1637 for billing enquiries and was told that I am actually charged for data activities (downloading etc). Wifi only allows me to go online. I scratch head and was convinced by how it works but it just doesn't make sense to me that I have to pay for wifi (ONLY connection) and data (exorbitant amount for a mere 27mbs of usage!)

I was again, told by the same guy that there was no way I could deactivate Gee Services. But that will be stupid because if I am getting a smartphone, I will have to connect to the world wide web (if it's like what he said, that I can't turn Gee off, would that not mean that I have no choice but pay for internet, whether or not I need to go online?). Why on earth will I be that silly as to NOT get a non-data plan for an extra $10 a month, get connected automatically (cannot turn off according to him) and pay $88 instead? The customer service staff at the counter should have pre-warned me when I got the phone if it's as he said, isn't it?

Made a request to switch to Smartsurf. It only makes more sense that I get 12G of data for $10 more than pay $88 for the little bit that I use each month. Will take a day for the switch..

I was told that I have to call 1633 for 'feedback' (read: complain) and that he would only be able to help me with billing (I asked for a waiver of the $88 because I was surfing only from home for goodness sake, with my own wifi!!)

I didn't trust that guy, seriously...so I dialled 1633.

I asked if I will still be charged for Gee even though I am sure I was connected to my own wifi. The girl said she didn't know. She said she DID NOT KNOW!

Wah.....say.....If you don't know, how should I know???? Can customer service people say "I am not sure" to their customer people these days? In my days at Starhub doing the same thing, those were taboo words!

The most she could help me with, was to get a Samsung Beam 'specialist' to help me turn Gee off. erm...And I thought that guy at 1637 said there was no way I could turn Gee off?? Since she said I could have the Gee service switched off (so that I can be even more sure that I am solely connected through wifi), I asked her to help me terminate the request for the switch of plan to Smart surf. She said she will terminate the order on my behalf. I sure hope it will happen...Starhub has failed me too many times...

I am basically waiting for the 'specialist' to call me before 6pm to teach me to turn Gee off. And hoping to hear from finance department about my waiver in 3-5 days' time.

They do not even give the same info with regards to the same matter, so how??

Sigh...